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20030416 Wednesday April 16, 2003

Cool Customer Service from AT&T I have AT&T Wireless for my cell phone service. I was surprised tonight when I dialed 411. I asked the lady for the number to Brook's Steak House, which is a privately owned (non-corporate) steak house in Denver. We've always seen it advertised in airline's magazine, so we thought it'd be fun for our 3rd anniversary. The lady said to me, "would you like me to make a reservation for you?" "Sure!" I said. She took down my name and the time I'd like for my reservation and said she'd call me back in a half hour. It took an hour, but she called me back and we're booked for Saturday night. I even asked and it's part of my plan - no charge. Swwweeeeetttt! Posted in General at Apr 16 2003, 07:50:29 PM MDT Add a Comment

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Matt Raible is a Web Architecture Consultant specializing in open source frameworks.
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