Apple Rocks!
Actually, the credit probably shouldn't go to Apple, but rather to the guy at "the Bar" that hooked me up. My iPod quit working last week. Zilch, nada. It literally quit showing signs of life - wouldn't start whatsoever. I tried all the tricks on Apple's support site and discussion groups, but nothing helped. I even called Apple Support and a gentleman helped me troubleshoot the thing for a half hour. At the end of the conversation, the guy gave me a URL and said to try all the tips, and if they didn't work - then send it in. I asked if I should stop by the Apple Store and have it looked at? He said, "nope, they can't help you." Not believing him, I visited the Store today with my dead iPod. They verified it was dead and gave me a new one.
That's right - in and out in 15 minutes with a brand spankin' new iPod - now affectionately named "Whitey." Life is good in Apple land. Of course, after hearing all the G5 propaganda in the store, I might need to seek some professional help. Thank God they didn't have any in the store - I might've actually bought one!