What's up with Inbox Buddy?
I think Inbox Buddy is great software. I'm even quoted as saying this on their products page. They have a good licensing system too - at least as far as piracy is concerned. You are required to get the product number from a menu in Outlook, send it to them, and they'll respond with a serial number. The problem is that you can't close Outlook or the product number will reset itself and the serial number will be invalid. I purchased Inbox Buddy about a year ago and it's been an awesome spam fighter. I've re-installed Windows a number of times, and every time I do - I have to get a new serial number. This has been pretty easy in the past. I've just hit up Scott on IM and he's responded with the serial number in mere seconds.
Here lies the problem with their support system. I've tried to contact them numerous times in the last week with no success. So I'm left with a flood of spam and my trusty friend is disabled. Maybe Scott is onto bigger and better things, but he should still support the software I paid for - or at least give me a permanent serial number. Maybe he'll listen to the blogosphere since e-mail/IM doesn't seem to work.